@TeamYouTube Custom thumbnail issue with a verified account. I've uploaded with correct specs and it shows in the preview page, but then when I look at the actual video it doesn't show up on the company page #help
Thanks for reaching out. Try clearing your browser's cache and cookies, using a different browser or Incognito mode. Also, try re-uploading the thumbnail to see if that makes any difference. Let us know if this helps clear things up.
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Thanks for the reply. It is not working after these efforts. It shows in the preview that it is accepting the new thumbnail, but not showing up on our Youtube page. See attachedpic.twitter.com/UQ4BwdecxI
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Appreciate your efforts in fixing this. We've seen similar reports from other users too and are looking into it. Thanks for bearing with us in the meantime.
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