Hmm, just to confirm, have you checked our Help Center article on troubleshooting audio and video issues with uploads: https://goo.gl/ukfHXQ ? Also, share example video URLs for us to look into. Keep us posted.
We'd like to help. What device are you using? Also, have you checked our Help center article on 'Recommended upload encoding settings': https://goo.gl/2HrZK8 ? It gives you more insights on it. Keep us posted.
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