Thanks for reaching out. We suggest you to uninstall and reinstall the app to see if that helps. Keep us posted.
Just to confirm, is your device updated to the latest OS version? Keep us posted.
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Thanks for confirming. Please send us a feedback report with as many details as possible, following the steps here: https://goo.gl/WdI0BK . While every individual report may not get a direct response, it helps us investigate and fix issues. Thanks.
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