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    1. Maria Clara Spinelli  🅾+‏Verified account @MariaClaraSpine Mar 9
      • Report Tweet

      Alguém sabe me dizer, por favor, por que um vídeo que gravei em qualidade alta, com um arquivo enorme, que demorou horas para o @YouTubeBrasil carregar... Agora, depois de postado, a qualidade da imagem ficou tão ruim??? 😭😭😭

      2 replies 1 retweet 4 likes
    2. TeamYouTube‏Verified account @TeamYouTube Mar 9
      • Report Tweet
      Replying to @MariaClaraSpine

      Oi, Maria Clara! Quando você envia um vídeo, ele é processado inicialmente em baixa resolução. Isso ajuda a agilizar o envio do arquivo. Veja aqui maiores detalhes sobre a qualidade de vídeos enviados: http://goo.gl/v6A2nh . Esperamos ter esclarecido.

      1 reply 1 retweet 3 likes
    3. Maria Clara Spinelli  🅾+‏Verified account @MariaClaraSpine Mar 10
      • Report Tweet
      Replying to @TeamYouTube

      .@YouTubeBrasil É... Mas a qualidade da resolução não voltou, depois de publicado, ao que eu produzi, não. Deu muito trabalho, para ficar com uma definição de imagem tão baixa, depois de publicado... Estou arrasada. 💔pic.twitter.com/hV7QVUuecZ

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube Mar 10
      • Report Tweet
      Replying to @MariaClaraSpine

      Hmm, estranho. Poderia nos enviar a URL do vídeo para investigarmos? Aguardamos aqui.

      1 reply 0 retweets 1 like
    5. Maria Clara Spinelli  🅾+‏Verified account @MariaClaraSpine Mar 10
      • Report Tweet
      Replying to @TeamYouTube

      Sim! Agradeço muito se vocês puderem me ajudar... Estou muito chateada. 👉🏻http://youtu.be/Fhh0Yaxd-yI 

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube Mar 10
      • Report Tweet
      Replying to @MariaClaraSpine

      Entendemos. Poderia nos confirmar a qualidade que era para ser o vídeo enviado? Também, há quanto tempo, mais ou menos, desde depois da conclusão do processamento de envio do vídeo para a plataforma, continua em qualidade baixa? Aguardamos aqui.

      1:47 PM - 10 Mar 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Maria Clara Spinelli  🅾+‏Verified account @MariaClaraSpine Mar 10
          • Report Tweet
          Replying to @TeamYouTube

          Estou enviando um print das informações técnicas do arquivo enviado para postagem. Gravei em Full HD, resolução 1920×1080. A resolução, no YouTube, continua baixa desde a conclusão do envio, ontem, às 18h00. Portanto, há 24 horas.pic.twitter.com/fs8Djx1QuQ

          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube Mar 10
          • Report Tweet
          Replying to @MariaClaraSpine

          Obrigado pelo print. Recolhemos todas as informações passadas por você e estamos encaminhando agora o seu caso para a equipe especializada. Solicitamos que aguarde a análise de seu caso e o nosso retorno em breve. Agradecemos desde já.

          1 reply 0 retweets 1 like
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