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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. thijs‏ @thijs68932547 Mar 6
      • Report Tweet

      @TeamYouTube I am trying to setup youtube kids on a tablet for my child. However, I get an error heen setting search settings. Can you please advice?pic.twitter.com/DNPvaQqhS0

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube Mar 6
      • Report Tweet
      Replying to @thijs68932547

      Thanks for the screenshot. Could you try uninstalling the app, restarting your device and reinstalling the app? Let us know if that makes a difference.

      1 reply 0 retweets 0 likes
    3. thijs‏ @thijs68932547 Mar 6
      • Report Tweet
      Replying to @TeamYouTube

      Unfortunately, exact same result. FYI: This is on a tablet registered to a child <13 in combination with Family Link

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube Mar 6
      • Report Tweet
      Replying to @thijs68932547

      Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.

      1 reply 0 retweets 0 likes
    5. thijs‏ @thijs68932547 Mar 6
      • Report Tweet
      Replying to @TeamYouTube

      I would love to. However there is 1 problem. This is the initial use of YT kids, forcing to make a decision on the search setting. The error prevents me from getting into the app and making a report. Can you please suggest an alternative solution?

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube Mar 6
      • Report Tweet
      Replying to @thijs68932547

      Thanks for the info. Could you try using a different device & see if that helps? Let us know.

      2 replies 0 retweets 0 likes
    7. thijs‏ @thijs68932547 Mar 7
      • Report Tweet
      Replying to @TeamYouTube

      OK on a different device it is working. Difference: on alternative device, it is not managed via Family Link as I am the user of that device. The tablet with the issue, is new, and only has a child account. I strongly suspect this is at the root of the issue. Please advice.

      1 reply 0 retweets 0 likes
    8. thijs‏ @thijs68932547 Mar 8
      • Report Tweet
      Replying to @thijs68932547 @TeamYouTube

      All help welcome! Please suggest further action! YouTube kids (and tablet) still unusable.

      1 reply 0 retweets 0 likes
    9. thijs‏ @thijs68932547 Mar 10
      • Report Tweet
      Replying to @thijs68932547 @TeamYouTube

      I just updated the app to a newly available version. Now the problem is solved.

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube Mar 10
      • Report Tweet
      Replying to @thijs68932547

      Happy to hear that! Please do enjoy the content in the app and don't hesitate to reach out if you have any other questions.

      10:03 AM - 10 Mar 2019
      0 replies 0 retweets 0 likes

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