@TeamYouTube I am trying to setup youtube kids on a tablet for my child. However, I get an error heen setting search settings. Can you please advice?pic.twitter.com/DNPvaQqhS0
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@TeamYouTube I am trying to setup youtube kids on a tablet for my child. However, I get an error heen setting search settings. Can you please advice?pic.twitter.com/DNPvaQqhS0
Thanks for the screenshot. Could you try uninstalling the app, restarting your device and reinstalling the app? Let us know if that makes a difference.
Unfortunately, exact same result. FYI: This is on a tablet registered to a child <13 in combination with Family Link
Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
I would love to. However there is 1 problem. This is the initial use of YT kids, forcing to make a decision on the search setting. The error prevents me from getting into the app and making a report. Can you please suggest an alternative solution?
Thanks for the info. Could you try using a different device & see if that helps? Let us know.
OK on a different device it is working. Difference: on alternative device, it is not managed via Family Link as I am the user of that device. The tablet with the issue, is new, and only has a child account. I strongly suspect this is at the root of the issue. Please advice.
All help welcome! Please suggest further action! YouTube kids (and tablet) still unusable.
I just updated the app to a newly available version. Now the problem is solved.
Happy to hear that! Please do enjoy the content in the app and don't hesitate to reach out if you have any other questions.
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