We'd like to help. Just to confirm, have you tried uninstalling the app, restarting your device and reinstalling it? Also, try switching to an alternate Internet connection to see if that helps. Keep us posted.
Appreciate the info. To help the right team better investigate, please send a feedback report from the device having the issue: https://goo.gl/9ngJXx . You may not receive an individual response, but the details will help us identify and fix any issues. Thanks.
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We recommend getting in touch with our live support team who can look into this further. Here's how you reach out to them: https://goo.gl/6xbPoQ
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