That's odd. To confirm are you trying to live stream using an encoder or a mobile device? Also, try switching networks, signing out and signing in back to see if that makes a difference. Here's our Help Center article for more info: https://goo.gl/54r9Eg
Could you share a screenshot of what you see on this page: https://goo.gl/aYtEBv ? Let us know.
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Thanks for sharing the screenshot. Have you received an email about this with more info? Let us know.
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