@YouTube so I have YouTube red but I'm still getting ads help.
Thanks for reaching out. What device are you on? Are you currently travelling? Also, lets make sure you're logged in using the right account. Keep us posted.
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I'm using my xbox oneS and no I'm not traveling .
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Hmm, our YouTube Premium support team can look into this for you. Contact them here: https://goo.gl/m11wvR . Hope this gets resolved.
End of conversation
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