Hey @YTCreators, end cards aren't playing on my most recent upload despite them working on my other videos. I have them saved on the video but they're just not appearing when I play it back. Happened after I adjusted their position, tried over but no luck. Is there a fix?
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It comes & goes now when I make minute changes but all seems to disappear when I save changes. Also the play button doesn't work & I can only see the end cards by clicking preview (not that they show up here). Wish I could click the play button.
@YTCreators2 replies 0 retweets 0 likesShow this thread -
Replying to @FlyingOverTr0ut
We'd like to help. Are you able to share the video URL with us? That'll help us investigate further.
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Replying to @FlyingOverTr0ut @TeamYouTube
I'm going to try deleting it & reuploading it.
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Replying to @FlyingOverTr0ut @TeamYouTube
I reuploaded it & have the same problem. Yet I did a test upload of another video & the end cards played fine.
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Replying to @FlyingOverTr0ut
Mind sharing the new video URL for us to look into it? Let us know.
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Replying to @TeamYouTube
I also discovered that it goes away when I have the video set to "Premiere". When it's not set to premiere the end cards show w/out me doing anything else. Set back to Premiere & instantly they're gone. So hopefully they'll play when the video's live.https://youtu.be/gB3QXHb342s
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Replying to @FlyingOverTr0ut @TeamYouTube
Still annoying, though, since I can't be sure it'll work, & it makes watching to be sure the cards come on when I want them to a hassle. Thanks for listening & hopefully you can pass this on & it can be fixed.
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Thanks for the info. Our Creator Support team can dive into this further with you, contact them here: https://goo.gl/BxLi8H . Hope this gets resolved.
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