Hi there, we'd like to help. Have you tried on a different device? Also, could you share a screenshot of the error message? And to change the channel name, you can follow the steps listed here: https://goo.gl/vcZA7C . Keep us posted.
Glad to hear it's fixed. Reach out to us if you have any other questions in the future.
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We'd like to know more. Are you able to share the video URL? Also, what device are they using? Let us know and we'll look into it.
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