Hey @TeamYouTube I've had several of my subscribers tell me that they aren't getting notifications when I upload a video or when I start a livestream, even if they have the notification bell clicked. How can this be fixed?
-
-
I know it happens on desktop and mobile. And they've told me they aren't getting any notifications for anything I post or anytime I start I livestream. I'll see if I can get screenshots from them.
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Ok, I have 2 screenshots. One is from a subscriber that said she doesn't get any notifications from my channel, showing she has the bell checked. The other is showing comments from my subscribers where they are said they didn't get notifications about our last livestream.pic.twitter.com/QN7blSEMHY
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Appreciate the info. Have you checked if you've selected 'Notify subscribers' in advanced settings when you published your videos? Also, your subs can check their account and notification settings with these steps: https://goo.gl/PdDKZW . Let us know if that helps.
End of conversation
New conversation
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.