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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. Azure ✪‏ @azeromeme Jan 22
      • Report Tweet
      Replying to @TeamYouTube

      I tried uploading a short 13 second video in 4K using the same format. It's also stuck on 360p.

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube Jan 22
      • Report Tweet
      Replying to @azeromeme

      Hmm, could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.

      3 replies 0 retweets 0 likes
    3. Azure ✪‏ @azeromeme Jan 22
      • Report Tweet
      Replying to @TeamYouTube

      This affects me as a creator as I’m now penalised due to your system not processing my videos properly. I’ve been making videos the same way for 2 years as I stayed originally. So it’s no problem on my end.

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube Jan 23
      • Report Tweet
      Replying to @azeromeme

      Please reach out to our Creator Support team: https://goo.gl/BxLi8H . They can look into this.

      1 reply 0 retweets 0 likes
    5. Azure ✪‏ @azeromeme Jan 23
      • Report Tweet
      Replying to @TeamYouTube

      Thanks, I sent a contact request. How long must I wait for a response? Because I’m missing out on views for every hour that I’m unable to post new videos. This is really affecting my channel.

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube Jan 23
      • Report Tweet
      Replying to @azeromeme

      Since you've already contacted the Creator Support team, you can expect a response usually within 24 hours. Hope this gets resolved.

      1 reply 0 retweets 0 likes
    7. Azure ✪‏ @azeromeme Jan 23
      • Report Tweet
      Replying to @TeamYouTube

      I have a theory. I bought a new 4K monitor.. would this affect my rendering software? I use Vegas Pro 14, and haven’t altered the settings. The resolution of the rendered video matches my new monitor.

      1 reply 0 retweets 0 likes
    8. Azure ✪‏ @azeromeme Jan 23
      • Report Tweet
      Replying to @azeromeme @TeamYouTube

      As my previous monitor was a 75hz 1080p monitor and my new one is a 60hz 4K monitor. Maybe that’s why the videos won’t process into 4K on YouTube? Just a theory, though.

      1 reply 0 retweets 0 likes
    9. Azure ✪‏ @azeromeme Jan 23
      • Report Tweet
      Replying to @azeromeme @TeamYouTube

      Um.. Something really strange happened. I re-rendered the video into 1080p60 and it worked.. However, the video itself seems to be broken. Both on PC and Mobile (and to other people) it seems to only display the video; no description, title or related videos.pic.twitter.com/EdNN2EwfMh

      1 reply 0 retweets 0 likes
    10. Azure ✪‏ @azeromeme Jan 23
      • Report Tweet
      Replying to @azeromeme @TeamYouTube

      My original video which I uploaded 28 hours ago is now viewable in 4K, while the 13 second test video is still stuck in 360p which is still odd but at least I can publish the song now :)

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube Jan 23
      • Report Tweet
      Replying to @azeromeme

      There is an ongoing issue on the video quality rendering in higher resolution. Our team is looking into it. Appreciate your patience in the meantime.

      11:04 AM - 23 Jan 2019
      0 replies 0 retweets 0 likes

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