By chance, did you already try recovering your account by going through these steps: https://goo.gl/8HPfKr ?
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Replying to @H1gh_Sky1
Thanks for the info. We've sent you a DM with further steps.
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Replying to @H1gh_Sky1
Uh oh! Can you recheck and let us know if you're able to see the DM now? Thanks.
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Replying to @H1gh_Sky1
We've sent you a DM again!
11:57 PM - 20 Jan 2019
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