@TeamYouTube I’m trying to add a custom thumbnail and every time I try to do so it keeps on saying you must have a “ verified account “ but the account has already been verified and now I just can’t to anything.
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Replying to @akeem_team
We'd like to help. What device are you using? Do you see the same across devices/browsers? Could you share a screenshot of your channel's 'Status and features' page: https://goo.gl/FFqv9P ? Also, what happens when you try to sign in to YouTube studio beta? Let us know.
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Replying to @TeamYouTube
I have tried it on my iPhone and my computer both is not letting upload a thumbnail
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Replying to @akeem_team @TeamYouTube
It always says this and when I press verify account it says already verified its doing to same on my computer as-well.pic.twitter.com/Mtt1fyruqO
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Replying to @akeem_team
Hmm, have you tried updating/reinstalling the app? If you're using a desktop, try clearing your browser's cache & cookies. Here's how: https://goo.gl/QEFM3B . Also, share a screenshot of what you're seeing on this page: https://goo.gl/CGcZdC . We'd like to take a look. Thanks.
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Replying to @TeamYouTube
I’ve uninstalled it and downloaded it again its working form now thanks
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Glad it's working fine now! Let us know if you have any questions.
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