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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. Creator Code: xoedoxo‏ @xoedoxo Jan 20
      • Report Tweet

      @TeamYouTube I can not remove and change my custom URL from my channel, help?https://www.youtube.com/channel/UCHj5hxvySHFSuCRhS94XMWw …

      2 replies 1 retweet 1 like
    2. TeamYouTube‏Verified account @TeamYouTube Jan 20
      • Report Tweet
      Replying to @xoedoxo

      We'd like to know more. What happens when you try to change your custom URL? Also, have you followed the steps listed here to change the custom URL of your channel: https://goo.gl/KwXPqB ? Keep us posted.

      1 reply 0 retweets 0 likes
    3. Creator Code: xoedoxo‏ @xoedoxo Jan 20
      • Report Tweet
      Replying to @TeamYouTube

      It says "Error removing your custom URL for YouTube. Try again later." And yes i follow the steps.

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube Jan 20
      • Report Tweet
      Replying to @xoedoxo

      Thanks for sharing the specific error message. Have you tried using another device/browser to see if that helps? Also, try using in Incognito mode. Let us know how it goes.

      1 reply 0 retweets 0 likes
    5. Creator Code: xoedoxo‏ @xoedoxo Jan 20
      • Report Tweet
      Replying to @TeamYouTube

      Tried Incognito mode and different devies/browsers and still the same error.

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube Jan 20
      • Report Tweet
      Replying to @xoedoxo

      Thanks for checking. Have you tried getting in touch with our Creator Support team? Here's how: https://goo.gl/BxLi8H . They can dive further with you on this. Hope this gets resolved.

      1 reply 0 retweets 0 likes
    7. Creator Code: xoedoxo‏ @xoedoxo Jan 20
      • Report Tweet
      Replying to @TeamYouTube

      I sent an email, and got this: "Unfortunately, your channel doesn't qualify for email support right now. You can get more information about the recent updates to YPP in our YouTube Creator Blog post."

      1 reply 0 retweets 0 likes
    8. TeamYouTube‏Verified account @TeamYouTube Jan 20
      • Report Tweet
      Replying to @xoedoxo

      Oh ok. We've passed this along to our Creator Support team. Look out for an email update.

      1 reply 0 retweets 0 likes
    9. Creator Code: xoedoxo‏ @xoedoxo Jan 20
      • Report Tweet
      Replying to @TeamYouTube

      Alright thanks.

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube Jan 20
      • Report Tweet
      Replying to @xoedoxo

      Have you recently removed and reclaimed a new custom URL? There's a limit of removing 3 custom URLs a year. If this is your first custom URL and you still need help. Let us know.

      10:53 AM - 20 Jan 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Creator Code: xoedoxo‏ @xoedoxo Jan 20
          • Report Tweet
          Replying to @TeamYouTube

          I still didn't change it because I still got no email and I changed it twice.

          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube Jan 20
          • Report Tweet
          Replying to @xoedoxo

          Appreciate the info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues. Thanks!

          2 replies 0 retweets 0 likes
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