@TeamYouTube my video (http://youtu.be/zJ-s7lvD1j4 ) has been stuck at 360p with no thumbnail for a few days now after it being reinstated following a false strike, can this be fixed?
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Replying to @absolllute
Videos with higher resolutions may take a while to be processed to higher video playback quality after being uploaded. If you prefer to wait, you can upload the videos as unlisted and publish them once HD is available. We're working to improve this. (1/2)
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Replying to @TeamYouTube
the video was published and process, working at 1080p before the false strike happened, only now after I appealed the strike is it stuck at 360p
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Replying to @absolllute
Hmm. Have you tried contacting our Creator Support team who can deep dive into this for you: http://goo.gl/BxLi8H ? Hope it gets resolved.
10:11 AM - 20 Jan 2019
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