Thanks for trying those steps. To help the right team better investigate, please send a feedback report from the device having the issue: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues. Thanks.
Thanks for reaching out. Do you the same happening across devices? Have you tried uninstalling the app updates, restarting the device and updating the app? Also, try using a different internet connection to see if it makes a difference. Keep us posted.
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