We'd like to help. Let us know what exactly is happening? Thanks.
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Replying to @SarahWillsonXOX
Let's get you connected with our AdSense support team: https://goo.gl/t5Uuyc ? They can help you with this further.
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Replying to @SarahWillsonXOX
To confirm, have you tired these steps mentioned in our Help Center resource: https://goo.gl/9AeYTG ? Using these steps you could close your old AdSense account. Hope this helps.
10:42 AM - 18 Jan 2019
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