We noticed that you shared your email address publicly to help with your issue. Since emails are often considered private information, we would recommend deleting your tweet. Also, here's a guide that may help you regain access: https://goo.gl/q2Ijwz . Let us know if this helps.
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Replying to @TeamYouTube
So I tried to follow the instructions to recover my email, but i didn’t have that email on record with my phone or recovery email... and thank you! I deleted that tweet
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Replying to @aaron_wade_
Hmm, you'll need to have at least one of your account related information (i.e email / username and any recovery options, if set up). Once you have that here's how you can regain access: https://goo.gl/dYcTmt . Let us know if this helps.
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Replying to @TeamYouTube
Also why would our channel disappear from searches and all of our videos disappear from being searchable?
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Replying to @aaron_wade_
That's strange! Mind sharing your channel URL for us to look into it? Keep us posted.
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Replying to @TeamYouTube1 reply 0 retweets 0 likes
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Replying to @aaron_wade_
The URL that you've shared with us doesn't pull up valid channel. Could you sent us the correct URL for us to look into this better? Let us know.
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Replying to @TeamYouTube
I suppose that is the problem I’m having. That exact URL is the correct channel and we had it for quite some time. And then it started saying it was invalid and all our videos seem to be lost
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Replying to @aaron_wade_
Hmm, you've shared your channel's custom URL with us. Any chance you have the username URL or the channel ID? It looks something like this: http://www.youtube.com/channel/UC3pCdkx …... You can try checking the inbox of the email connected to the channel, you may have a lead there. Keep us posted.
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Replying to @TeamYouTube
So the problem is the email no longer exists. Is there any way for you to find the account based on our custom url and let me know what happened to all our videos?
1 reply 0 retweets 0 likes
Hmm, you can try recovering the username/email with these steps: https://goo.gl/CBj5KC . You’ll need to know the name on the account and one of the recovery options. Here are some additional tips: https://goo.gl/QtskMp
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