Excuse me @YouTube why i can't download your app. Tell me whyyy:'(
-
-
Replying to @nr_afrina @YouTube
We'd like to help. Are you using an Android or iOS? Also, which version on the Android or iOS app? Keep us posted.
1 reply 0 retweets 12 likes -
-
Replying to @nr_afrina
Noted. Just confirm, are you trying to update the app? Also, are you receiving an error message? Share a few screenshots of what exactly happens when you try to download. We'll look into it.
4 replies 0 retweets 0 likes -
Replying to @TeamYouTube
I hit the 'install now' button but still the same. I received error message
pic.twitter.com/hiXexdI97M
1 reply 0 retweets 0 likes -
Replying to @nr_afrina
Thanks for the screenshot. Could you please try restarting the device and switching networks from WiFi to mobile data and vice versa to see if that makes any difference. Let us know.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
You're welcome. I also did that but still it's not working.
1 reply 0 retweets 0 likes -
Replying to @nr_afrina
Please send a feedback report directly from YouTube with these steps by logging in from a different device: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Thank you for helping me. I'll send the feedback.
1 reply 0 retweets 0 likes
You're welcome! Give us a shout if you have any questions in the future.
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.