@TeamYouTube Hi. An archive of a stream I did 2 days ago is only 42:35 minutes long but the stream was 4-5 hours long. There's some skipping corruption at the end and then it just cuts out. Can you re-encode it?https://www.youtube.com/watch?v=3HzzmsUZYyU …
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Replying to @Poki3
Hi there, thanks for reaching out. While we can't make changes, does it the show that the stream has been processed completely in the Video Manager? Also, share a few screenshots for us to take a look. Thanks.
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Replying to @TeamYouTube
Yes, it shows as processed. The stream was 2 days ago. It was from 5:18PM to 11:03PM according to the live stream analytics page (no one was watching cause it was unlisted) so the archive should be 5 hours and 45 minutes, but it's just 42 min 35 sec.pic.twitter.com/mlUrLeZ9zX
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Replying to @Poki3
Appreciate the info. To help the right team better investigate, please send a feedback report from the account having the issue. Here's how: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues. Thanks.
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Replying to @TeamYouTube
I sent the feedback. I don't really need a response, just a fix for the archive. Loosing 4 hours of footage is pretty devastating.
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We understand. Thanks for sending the feedback report. We review all the info and investigate issues. Don't hesitate to reach out if we can help with anything else.
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