We'd like to help. Could you please help us with a screenshot of what you see on this page: https://goo.gl/BB2MFg ? Keep us posted.
The best place to check is your Monetization page in Creator Studio: https://goo.gl/wMUUE1 . From there, you’ll see an explanation with links to relevant resources. You’ll also see the option to reapply from that page in 30 days!
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