@TeamYouTube It's been two weeks since the videos I load do not go in HD (high definition), I have not changed anything in the export and the load, this is very frustrating because I do not understand the cause
That's odd. What device are you using? Does this happen across devices? Also, have you checked our our Help Center article on how you can troubleshoot video streaming issues: https://goo.gl/uUDffs ? Keep us posted.
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Now the video is in 4K thanks for the support. I use Mac and Windows, it happens everywhere even on the phone but I do not know if you understand that the problem is when I load video and not when I watch videos.
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We got you. Note that higher resolution formats render more slowly. Hence, the availability of HD may take a bit longer than other resolutions. We are working to improve this. Appreciate your continued support.
End of conversation
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