Hmm, to confirm, have you followed the same steps mentioned in this Help Center article: https://goo.gl/ZeTLRs ? Also, have you tried clearing your browser's cache & cookies and tried using a different browser/device to see if that makes a difference. Keep us posted.
Hmm, could you try using Incognito mode to see if that makes any difference? Keep us posted.
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Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
End of conversation
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