To confirm, are you referring to 'Background Play' feature on YouTube Premium? If yes, lets make sure you're logged in to the right account. Keep us posted.
Just to confirm, could you check if you are signed in to the right account which has YouTube Premium subscription? Also, make sure you are using the updated version of the app and the OS on your mobile device. Let us know if otherwise and we'll look into it.
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Let’s connect you with the YouTube Premium support team for next steps https://goo.gl/m11wvR
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