Thanks for trying the steps. Have you tried using a different internet connection to see if it makes a difference? Also, try clearing the browser's cache & cookies. Here's how: https://goo.gl/T5xS6b . Keep us posted.
That's odd. While on your mobile device, uninstall the app updates > restart the device > update the app. Also make sure that the device OS is updated to the latest version. Let us know if this helps.
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