Thanks for the screenshot. As you are a member of YouTube Partner Program, you are eligible to reach out to our Creator Support team who can look into specifics and help you with more info. Get in touch here: https://goo.gl/BxLi8H . Hope this gets resolved.
For us to understand better, can you share a screenshot of your channel's monetization page: https://goo.gl/ySjhEs ? Appreciate it.
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