@TeamYouTube Why is the shuffle button broken on mobile for playlists? Please fix this ASAP, because, if I can't shuffle my music playlist, I might not want to keep using @YouTube for my music and might have to cancel my Youtube Premium subscription then.
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Replying to @wildivlax
Just to confirm, what exactly happens when you try to shuffle your playlist on mobile. Do you see any specific error message? Let us know.
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Replying to @TeamYouTube
It will turn blue while I hold the button but go back to grey when I let go, like in the video here. You can see me tap on the shuffle button multiple times, with both taps and holds.pic.twitter.com/BFJxGMjYea
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Replying to @wildivlax
Thanks for the detailed info. Have you tried uninstalling the app, restarting the device and reinstalling the app to check if that resolves the issue? Let us know how it goes.
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Replying to @TeamYouTube
I tried that and the shuffle function is still not working
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Replying to @wildivlax
Thanks for trying the steps. Could you also confirm if your device is running the most updated OS? Keep us posted.
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Replying to @TeamYouTube
Hi, sorry for late response, I've been busy with the holidays and going back to school. I am now on the most recent OS (Android 8.0.0) and I am a beta tester for the YouTube app, so I am on the current beta version, however I was having this problem when I was on the (cont.)
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Replying to @wildivlax @TeamYouTube
most recent public version as well. It is still continuing, but if I uninstall and reinstall all updates to the app (as it is preloaded on the phone, so I cannot fully uninstall it), the shuffle button will work once.
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Thanks for the detailed info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every report may not get a direct response, we review everything and use the details to investigate and fix issues.
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