@TeamYouTube is there any reason my custom thumbnail isn't appearing for many of my subscribers? I see the first image, they are seeing the second.pic.twitter.com/7sPitkQsX6
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| Country | Code | For customers of |
|---|---|---|
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| Italy | 4880804 | Wind |
| 3424486444 | Vodafone | |
| » See SMS short codes for other countries | ||
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@TeamYouTube is there any reason my custom thumbnail isn't appearing for many of my subscribers? I see the first image, they are seeing the second.pic.twitter.com/7sPitkQsX6
Thanks for reaching out. We've checked and see the thumbnail from the first picture too. Could you ask your subs to try a different device/browser to see if it makes a difference? Keep us posted.
On phones, people tend to be seeing the first image. Some people are also seeing it on their computers. I actually took the second screenshot, because I am seeing this image myself as well: I've done searches for the video on 2 different devices, both logged in and logged out.
To be precise, the image appears properly on my Studio page, but not in any searches. It also does not appear properly when linked on websites like discord, either.
Thanks for the additional info. Could you try deleting the thumbnail and reuploading it? Let us know if that makes a difference.
I've just tried changing and re-uploading the thumbnail, but this doesn't appear to have changed anything.
Thanks for the info, our team is looking into this.
Over ⅒ people are still seeing the wrong thumbnailpic.twitter.com/5x8kOou9hp
Thanks for the update. Our team is still looking into this. Appreciate your patience in the meantime.
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