@TeamYouTube We've had trouble logging into our YouTube account for over a year now. We have the login and password but don't have access to the 2 factor auth. It was backed up on a former employees personal email. We need help accessing the account please!
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Replying to @justinferry
We'd like to help. These steps may help you regain access to your account: https://goo.gl/V5czh2 . Let us know if you need more help.
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Replying to @TeamYouTube
I worked my way through that account help site, but the problem we have is that when we log in and use the password, it prompts that we are signing in on a new device and need to get the authorization code. it is sending it to a pages.plusgoogle location that doesn't exist. help?
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Replying to @justinferry
Hmm, have you tried using different device? Also, mind sharing of the screenshot of what you see while login into your account? Keep us posted.
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Replying to @TeamYouTube
We have tried on many different platforms and devices with no luck. I have attached the screenshot. When we send the verification code it is going to a email that doesn't exist. We have gone through old email accounts as well to see if it went there with no luck. We are so close!pic.twitter.com/B4Qv7UgqIr
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Replying to @justinferry @TeamYouTube
I have also tried "try another way" but we don't have a phone number as a backup so it simply says unable and puts me through the form. We have been trying to access this company account for over a year with no luck. Would really love to get help and maybe a password reset!
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Replying to @justinferry
Got it. You can try recovering the username/email with these steps: https://goo.gl/CBj5KC . You’ll need to know the name on the account and one of the recovery options. Here are some additional tips: https://goo.gl/QtskMp . Keep us posted.
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Replying to @TeamYouTube
@TeamYouTube I have tried the account recovery again with any possible name and no luck. Is there any possible way someone can reach out to us at out email marketing@legalresources.com. This would really help us moving forward.1 reply 0 retweets 0 likes -
Replying to @justinferry @TeamYouTube
@TeamYouTube We still have the username and password but are not able to get past the 2 factor authentication. Please help we are so close to getting access.@legal_resources is our twitter.1 reply 0 retweets 0 likes
Are you able to follow us so we can reach out to you over DM? Thanks!
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Replying to @TeamYouTube
Yes I am following both
@YouTube as well as@TeamYouTube. Thank you again.1 reply 0 retweets 0 likes -
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