What about on a desktop? Is it the same? If so, to help the right team better investigate, can you send a feedback report from the device/account having the issue? Steps here: https://goo.gl/WdI0BK . The details will help us identify and fix any issues, thanks.
Just to confirm, are you facing similar issues across devices? Also, let us know if reinstalling the app fixes the issue. Keep us posted.
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