@TeamYouTube I can't open my creator studio app in my smartphone it stuck on the logo always
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Replying to @Ramkuma30374994
Thanks for reaching out. Just to confirm, have you tried uninstalling the app, restart your device and reinstall the app to see if that fixes the issue? Keep us posted.
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Replying to @TeamYouTube
I tried lots of time it still stuck on opening logo... I think it's due to older version of my mobile phone android kit Kat 4.4.2 ...if you can fix that please let me know
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Replying to @Ramkuma30374994
Thanks for trying those steps. If you have any pending OS updates, please update your device and let us know if that fixes things for you.
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Replying to @TeamYouTube
I forgot to tell you that I rooted my phone and so I can't update any further .is it because of that I can't open my creator studio app?
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Appreciate the efforts, that shouldn't be a problem. Could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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