That time some polar bears decided to play football with a spy camera: https://youtu.be/JhfASxjFbSo .pic.twitter.com/FShEf1BxFi
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Replying to @YouTube
Can y'all PLEASE help me out. My channel is verified but I still can't chnage the thumbnails for my videos. I don't know what I'm doing wrong and I'm stressing out because I worked so hard on this video and I just deserve a fair chance at making a good YouTube Channel too


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Replying to @SimmerTurquoise
That's odd. A few questions. Do you see any error message while changing the thumbnails? Also, what device are you on? Does it happen across devices? Let us know.
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Replying to @TeamYouTube
No there's no error. It just says that I have to verify my account. And this same thing happens on all my devices ( Android&Windows 10) I've tried it on my phone, tablet and laptop but nothing works. When I tried it on my laptop there wasn't even an option to change the thumbnail
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Replying to @SimmerTurquoise
That's odd. To investigate further, can you share a screenshot of your channel's Status and Features page: http://goo.gl/aqfhJU ? We'll take a look.
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Replying to @TeamYouTube
I'm sorry it's all in dutchpic.twitter.com/kOsmmJoHtI
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Replying to @SimmerTurquoise
Thanks for the screenshot. Could you try signing out from all devices & signing back in to see if it helps? Also, have you already tried adding custom thumbnails using the steps mentioned in the Help Center article: https://goo.gl/75FYYJ ? Keep us posted.
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Replying to @TeamYouTube
So I've tried logging out but that didn't seem to work
1 reply 0 retweets 0 likes
That's odd, could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? We review all the feedback sent to us, but YouTube doesn't necessarily respond to every single one. We use the info to identify and fix issues, as well as track requests and make improvements.
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