That time some polar bears decided to play football with a spy camera: https://youtu.be/JhfASxjFbSo .pic.twitter.com/FShEf1BxFi
Thanks for the screenshot. Could you try signing out from all devices & signing back in to see if it helps? Also, have you already tried adding custom thumbnails using the steps mentioned in the Help Center article: https://goo.gl/75FYYJ ? Keep us posted.
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So I've tried logging out but that didn't seem to work

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That's odd, could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? We review all the feedback sent to us, but YouTube doesn't necessarily respond to every single one. We use the info to identify and fix issues, as well as track requests and make improvements.
End of conversation
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