@TeamYouTube I have a video going live this afternoon but the custom thumbnail keeps getting overridden by an auto generated one. What do?pic.twitter.com/j2JtRzUHtU
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@TeamYouTube I have a video going live this afternoon but the custom thumbnail keeps getting overridden by an auto generated one. What do?pic.twitter.com/j2JtRzUHtU
We'd like to know more. What device is this happening on? Have you checked other devices to see if it's happening there too? Let us know so we can get started on some troubleshooting steps.
I’m on an iMac. Tried various browsers and same result. Seems OK on my creator studio app on iOS. I sent an unlisted link to my manager and they said they see the thumbnail, but I’ve had this happen before. Last time when I published the thumbnail didn’t show up for about a week.
Appreciate the report, we're currently investigating.
@TeamYouTube uploaded yesterday, everything was fine, but the thumbnail just disappeared. Confirmed on multiple browsers/devices.
Uh oh, have you tried deleting and re-uploading the thumbnail to see if that makes a difference? Let us know.
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