@YouTube hello, I’m trying to upload a video to my channel but it keeps saying it’s in the wrong format but it’s an MP4. I’ve had this problem before but can’t remember how it finally uploaded. Can you please help 
Hi Eleanor, try this troubleshooter for common uploading errors: https://goo.gl/ZwRLwt . Let us know if that helps.
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I’ve already done that, it says the file format isn’t supported when it tries to process but it’s from the list. It’s MP4

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Thanks for trying those steps. Mind sharing your channel URL? Keep us posted.
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