Hey @TeamYouTube I am having some major issues with my account, and the Help center hasn’t solved my problem at all, why can’t I talk to a real person?
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Replying to @realprinceaki
Hey there. We'd like to help! Share more details and we'll see what we can do. Keep us posted.
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Replying to @TeamYouTube
Thank you. I claimed my custum url for my channel, it says it is active, but is not working.
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Replying to @realprinceaki
Can you share your channel URL and also the custom URL so that we can look into it for you? Thanks.
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Replying to @TeamYouTube
Yes, thank you so much. Channel url: https://www.youtube.com/user/patrickmcdaniel7 … Custom url that is set (this is the url I want) https://www.youtube.com/princeakitv
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Replying to @realprinceaki
Thanks for sharing the details. Could you try deleting the custom URL and claiming it again to see if it fixes the issue? Keep us posted.
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Replying to @TeamYouTube
I thought that may work, so I tried it yesterday. It did not fix it.
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Replying to @realprinceaki
Thanks for confirming. We've passed this along to our Creator Support team to look into this. You'll receive an update via email when there is one. Appreciate your patience in the meantime.
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Happy to help! Give us a shout out if you have any questions.
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