@TeamYouTube Hey there, I've now had multiple subscribers tell me that they don't get notifications for my new uploads, even though they are turned on. Could you please look into this? Many thanks!https://www.youtube.com/user/NewKombatant …
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Replying to @Mitsuownes
Hi there! Is this happening for desktop, mobile or email notifications (or all of the above)? Also, is this happening with *all* notifications or just certain types? Appreciate the additional info!
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Replying to @TeamYouTube
Hey, thanks a lot for the quick reply! Definitely happening on mobile, unsure at this point about desktop. Mainly, some viewers are not getting notified about my uploads, eventhough they should be. My analytics furthermore confirm this. Thanks for your help!
1 reply 0 retweets 0 likes -
Replying to @Mitsuownes
Are you using iOS or Android? In addition to the channel subscription settings (tap the bell > all notifications) check your notification setup on the YouTube app and your mobile device to make sure you've opted-in to receive all notifications: https://goo.gl/UxsVCh
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Replying to @TeamYouTube
I'm afraid you're misunderstading. It's not me who is not getting notifications, it's my viewers who are not getting notified about my new videos.
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Replying to @Mitsuownes
Hmm, please have your subs reach out to us. We'll look into this.
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Replying to @TeamYouTube2 replies 0 retweets 1 like
Thanks for confirming. Could you double check your bell settings for the channel and make sure you've opted-in to receive all notifications and not just "occasional". After that, make sure your app and device settings are turned on: https://goo.gl/UCRcbp . Keep us posted.
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