Hello @TeamYouTube I created a second channel for animations and I was working on a video that will be coming out soon. But I saw when I was going to upload the thumbnail that my account was eligible for custom thumbnails. How can I fix this?
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Replying to @ninjakiller94
Thanks for reaching out. Mind sharing more details about what's happening when you upload a thumbnails? Also, share screenshots and more info for us to look into this better.
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Replying to @TeamYouTube
it doesn't even give me the option to upload a thumbnail. It's lockedpic.twitter.com/TS7GFA5ODA
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Replying to @ninjakiller94
To be able to help you better, mind sending us the screenshot of the "Status and Features" page: https://goo.gl/FFqv9P ? Also, let us know if clearing the cache and cookies helps fixing the issues. Thanks.
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Replying to @ninjakiller94 @TeamYouTube
I got it now. It was because I didn't have the channel verified. It's unlocked now
1 reply 0 retweets 0 likes
That's great to hear! Don't hesitate to reach out if we can help with anything else. We're just a tweet away.
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