Hello @TeamYouTube I created a second channel for animations and I was working on a video that will be coming out soon. But I saw when I was going to upload the thumbnail that my account was eligible for custom thumbnails. How can I fix this?
To be able to help you better, mind sending us the screenshot of the "Status and Features" page: https://goo.gl/FFqv9P ? Also, let us know if clearing the cache and cookies helps fixing the issues. Thanks.
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I got it now. It was because I didn't have the channel verified. It's unlocked now
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