@TeamYouTube is there any reason my custom thumbnail isn't appearing for many of my subscribers? I see the first image, they are seeing the second.pic.twitter.com/7sPitkQsX6
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Thanks for reaching out. We've checked and see the thumbnail from the first picture too. Could you ask your subs to try a different device/browser to see if it makes a difference? Keep us posted.
On phones, people tend to be seeing the first image. Some people are also seeing it on their computers. I actually took the second screenshot, because I am seeing this image myself as well: I've done searches for the video on 2 different devices, both logged in and logged out.
To be precise, the image appears properly on my Studio page, but not in any searches. It also does not appear properly when linked on websites like discord, either.
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