That's correct! You need to be a part of YouTube Partner Program in order to be able to contact Creator Support team. Hope this info helps clarify.
Hmm, can you please share a screenshot of your monetization page: https://goo.gl/vqci8A ? That will help us look into it. Thanks!
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If you believe your monetization was disabled in error, you can always appeal. Also, look at our Help Center article provided previously (https://goo.gl/cNar2n )
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