@TeamYouTube for some reason my channel and my video recommendations reset. How do I fix this?
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Replying to @FortniteFevers
We'd like to help. Mind sharing more info about the issue? Also, do you see this happening across devices/browsers? Keep us posted.
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Replying to @TeamYouTube
So basically I was watching a video on the mobile app for IOS, and then all the sudden the app just quit. When I tried to go back in the app everything reset. Including my channel. When I sign into a computer however, everything is the same. And they are both the same account.
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Replying to @FortniteFevers
That's odd! Do you mean you've lost your uploaded content on your channel when you say 'reset'? To confirm, do you see the that the recommendations and other settings have been reset on the computer? Send more details our way with a few screenshots and we'll take a look. Thanks.
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Replying to @TeamYouTube
It says this now and I had uploaded many videospic.twitter.com/KzGp90jNcS
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Replying to @FortniteFevers
Could you please sign out from the app, restart the device and sign back in? Let us know how that goes.
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Replying to @TeamYouTube
Wait..... on my account I can view my channel? And I’m on the same account?
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Thanks for the info. Try these steps: Uninstall the app > Restart the device > Reinstall the app. Let us know if it fixes things for you.
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