That's correct! You need to be a part of YouTube Partner Program in order to be able to contact Creator Support team. Hope this info helps clarify.
We're always here to point you in the right direction. Could you help us with a screenshot of what you see on this page: https://goo.gl/qQfBSX ? We'll take a look.
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Hmm, can you please share a screenshot of your monetization page: https://goo.gl/vqci8A ? That will help us look into it. Thanks!
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