We'd like to help. What seems to be the issue? Mind sharing more specifics for us to look into it? Any screenshot would be appreciated too. Thanks!
Just to confirm, have you tried signing in following the steps outlined here: https://goo.gl/MZ4Ss3 ? Keep us posted.
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Hmm, you can try recovering the username/email with these steps: https://goo.gl/CBj5KC . You’ll need to know the name on the account and one of the recovery options. Here are some additional tips: https://goo.gl/QtskMp . Let us know if this helps.
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