@TeamYouTube Hey i bought a movie that clearly states there are closed captions available but when you get to the video there are clearly none. Which is incredibly necessary since there is japanese text throughout the film. Feels like a scam.https://www.youtube.com/watch?v=pRYU5TF3hMQ …
Hey there. Our YouTube Premium purchase support team can help you with this, contact them here: https://goo.gl/m11wvR . Hope this gets resolved.
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No i tried that and there is no service to resolve the issue, the only resolution option im being given is a possible refund which is not fixing the problem that you have a pay to watch video advertising closed captions, when clearly there are none available once you buy it.
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Understood. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While you may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
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