Hmm, updating the app or reinstalling it often fixes most issues. Let us know if that works.
Thanks for the info. Just to check, have you tried switching network from WiFi to mobile data and vice versa to see if that makes a difference? Also, please make sure your device running the latest OS. Keep us posted.
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That's odd. To help the right team better investigate, can you send a feedback report from the device/account having the issue? Steps here: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues. Thanks.
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