Hmm, while there isn't an option to contact our Creator Support team directly, you can let us know what's happening and we'll do our best to help you. Also, send a feedback report directly from YouTube about the experience you had so we can work on it: https://goo.gl/WdI0BK
That's correct! You need to be a part of YouTube Partner Program in order to be able to contact Creator Support team. Hope this info helps clarify.
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