We noticed that you shared your personal info publicly to help with your issue. Please delete this tweets as it's considered personal info. You can request a call back or chat with our purchase support team from here: https://goo.gl/7ds7Nw . Hope this helps.
You're welcome! While we can't get into specifics, your best bet would be contacting our purchases support team. They can dive into details with you. Hope this gets resolved.