hey @TeamYouTube i'm trying to upload a video with a .mov format but it isn't working. could you help me? the troubleshooter doesn't make sense either.
Thanks for the info. Just to check, have you tried clearing the cache and cookies of your browser to see if that makes a difference? Also, please let us know if it's the same when tried uploading from an alternate browser/incognito window. Keep us posted.
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how do i clear my cookies? do i clear my history?
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Hmm, here are step-by-step instructions to clear your browser's cache and cookies: https://goo.gl/C6EiX1 . Hope this helps.
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